CHRISTINES BEAUTY SL (Tax / Company No. B26685115), with registered address at CALLE HERMOSILLA Numero 48 1 DC, MADRID 28001, Madrid, Spain, is the controller responsible for the processing of personal data described in this Privacy Policy.
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, you can contact us at info@christines.beauty.
This Privacy Policy applies to personal data processed through the website christines.beauty, including the main website, contact interactions, appointment booking requests, customer support communications, newsletter or marketing sign-ups, career-related submissions, and, where relevant, related online shop, academy, or franchise enquiry journeys linked from the website.
This Privacy Policy does not apply to third-party websites, platforms, or services that may have their own privacy notices.
We may collect the following categories of personal data, depending on how you interact with us:
Identity and contact data, such as your name, email address, telephone number, postal address, and company details where relevant.
Booking and customer service data, such as requested services, preferred dates and times, salon location, appointment history, communications, and support requests.
Account and transaction data, such as login details, order details, invoices, payment status, delivery details, or refund information where you purchase products, gift cards, courses, or other services.
Marketing and preference data, such as your newsletter preferences, saved choices, language preferences, and consent records.
Technical and usage data, such as IP address, browser type, device information, pages viewed, referral source, cookie identifiers, and other online identifiers.
Recruitment data, if you apply for a role with us, such as your CV, portfolio, professional qualifications, employment history, and interview-related notes.
Social media or public interaction data, if you contact us through social media pages or publicly tag, mention, or review our services.
We collect personal data directly from you when you contact us, make a booking request, subscribe to updates, place an order, create an account, submit an application, or otherwise interact with the website.
We also collect certain data automatically through server logs, cookies, similar technologies, and website analytics tools, subject to applicable consent requirements.
In some cases, we may receive data from service providers that support our website, booking, payments, shipping, customer support, analytics, consent management, or marketing operations.
We process personal data only where we have a valid legal basis under applicable data protection law. Depending on the context, we may process your personal data for the following purposes:
To respond to enquiries, consultation requests, franchise enquiries, and general communications - our legal basis is our legitimate interest in operating and managing our business, and, where applicable, taking steps at your request before entering into a contract.
To manage salon bookings, consultations, gift card requests, online orders, accounts, deliveries, refunds, and customer support - our legal basis is the performance of a contract or taking steps at your request before entering into a contract.
To operate, maintain, secure, and improve the website and our digital services - our legal basis is our legitimate interest in ensuring website functionality, service quality, fraud prevention, and information security.
To comply with accounting, tax, consumer protection, product safety, and other legal obligations - our legal basis is compliance with a legal obligation.
To send marketing communications where permitted by law - our legal basis is your consent where required, or our legitimate interest where applicable law allows us to market similar services to existing customers, always subject to an easy opt-out.
To process optional analytics, advertising, personalization, or social media cookies and related data - our legal basis is your consent.
To review and manage job applications - our legal basis is taking steps at your request before entering into a contract, and, where you ask us to retain your details for future roles, your consent.
To establish, exercise, or defend legal claims, and to protect the rights, property, and safety of our business, staff, clients, and users - our legal basis is our legitimate interest or, where applicable, compliance with legal obligations.
We ask that you do not send us special category data, such as health data, unless it is strictly necessary and you have a clear reason to do so, for example to alert us to an allergy, sensitivity, or contraindication relevant to a requested salon treatment.
If you provide special category data that is necessary for us to deliver a requested service safely, we will process it only to the extent necessary and in accordance with applicable law.
We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting, consumer protection, and dispute-resolution requirements.
Enquiries and general correspondence are typically kept for up to 24 months after the last meaningful interaction.
Booking and customer service records are kept for as long as reasonably necessary to manage the relationship and resolve follow-up issues.
Contract, order, invoice, and accounting records may be kept for up to 6 years, or longer where required or justified under applicable law.
Tax-related records may be retained for the period required by applicable tax law.
Marketing data is kept until you withdraw consent, object, unsubscribe, or the data is no longer needed for that purpose.
Recruitment data is typically kept for the duration of the recruitment process and, if you agree to future consideration, for up to 12 months.
We do not sell your personal data. We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Website hosting, cloud infrastructure, and technical support providers.
Appointment booking, calendar, and customer communication providers.
E-commerce, payment processing, fraud prevention, and order management providers.
Shipping, logistics, and delivery partners.
Email, SMS, customer support, marketing, analytics, and consent management providers.
Professional advisers such as lawyers, accountants, auditors, and insurers.
Public authorities, regulators, law enforcement bodies, or courts where disclosure is required by law or reasonably necessary to protect our rights.
Some of our service providers may process personal data outside the European Economic Area. Where that happens, we will use an approved transfer mechanism under applicable law, such as an adequacy decision, the European Commission's Standard Contractual Clauses, or another valid safeguard, and we will take additional measures where required.
We use cookies and similar technologies to operate the website and, where you consent, to remember preferences, measure performance, understand usage, personalize content, and support marketing activities.
Please see our Cookie Policy for more information, including how to manage your preferences.
Subject to applicable law, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Withdraw consent at any time where processing is based on consent.
Receive a portable copy of certain data.
Lodge a complaint with the Spanish Data Protection Authority (Agencia Espanola de Proteccion de Datos - AEPD) or with the supervisory authority in your place of residence or work.
To exercise your rights, please contact us at info@christines.beauty. We may ask for reasonable proof of identity before acting on a request.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at the email above.
Withdrawing consent or opting out of marketing does not affect service messages that are necessary to manage a booking, order, account, or legal issue.
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children through the website without appropriate authorization where required by law.
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes in law, guidance, our services, or our processing practices. The latest version will be posted on this page with the updated date shown at the top.
If you have any privacy-related questions, requests, or complaints, please contact: CHRISTINES BEAUTY SL, CALLE HERMOSILLA Numero 48 1 DC, MADRID 28001, Madrid, Spain, Email: info@christines.beauty.